Exciting LetsTalk.com NEWS!

LetsTalk.com is going through exciting renovations and is not currently taking new orders. Please read our return and exchange policy if you need support for an order you've recently placed. Come back and visit soon!

Exchanges/Returns

Non-physical products (such as downloadable applications & content and gift certificates) cannot be returned or exchanged. Please note: Our return policy is dictated by carrier return policies and may change from time to time as the carrier's change their policies. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.

Exchange and Return Policy

If you are not deactivating your line of service and are simply exchanging your device, you have up to 30 days to return your original device to us. If you would like to return your original wireless device for a full refund, please request a Return Merchandize Authorization (RMA) number by emailing our Customer Service department at reply@letstalk.com. You must return the original device to LetsTalk.com within 14 days of activation. The returned device must include all original packaging, collateral and parts and must be in new condition. Once we receive your original device, we will process your refund.

Return Processing Time and Notification

Once LetsTalk.com has received your returned item(s), we will process your return within 2 business days. You will receive an email notification when the credit is applied. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of your new shipping information. If there are any issues or problems with your return/exchange, LetsTalk.com will notify you via telephone or email.

Please include the following information in your email:

Thank you for your continued support while we improve our site!

- The LetsTalk Team