TracFone Prepaid Service

Customer Rating: 5
by Pamela -- February 16th 2008 -- Philadelphia, PA

Some of the people who wrote these reviews need to learn to read and understand technology. These phones are great! They come with a pamphlet, a card telling you how to activate it (USE THE COMPUTER) and a charger. You go online and activate it and it takes less than 15 minutes, all together. I brought my phone for only 12.95!!! I was on my parents plan before but broke the phone so I figured I'd try out a pay as you go for the time being (and I'm sure I'll stick with this now.) They are cheap, the minutes come in 60 for $20 and and so on, and the phone I got wasn't half bad in appearance. It's a cute tiny little pink phone. It's light weight and comes with texting and voice mail. It also has your basics; games, calculator, ring tones (which you can also order songs), walpapers, etc. For 12.95 I am more than happy with this phone and have had NO problems activating it, JUST READ THE PAMPHLET AND ACTIVATE IT ONLINE. It's very easy. You also don't have to worry about not using up your minutes on a plan and still getting billed for it or going over minutes and getting billed extra. You can also go to other states and countries and not have to worry about getting billed extra. And these are also good if you are going out for the night and worried about losing your phone (or if you are traveling and don't want to pay extra for out of state or country fees.), they are super cheap and lightwait. My minutes cost more than the phone!!

Customer Rating: 2.3
by Kat -- December 30th 2007 -- Lakewood, CO

I've had the phone 2 days and already I'm dissatisfied. First, they make your zip code the only place that the phone won't be roaming. I wouldn't be upset over that if it was made clear in the pamphlet, BEFORE I bought the phone. Then, they take forever to activate it. I Called to activate the phone on the 28th at 4 PM. At 2 PM the next day, I called to make sure everything was going to plan (since the phone's usually activated within the first couple minutes). After going through the process of giving a 15-digit number multiple times, the service rep says (through a barely comprehendable accent) that the phone should be active in 4 hours. That would be 2 hours past the latest time that the pamphlet says it takes to activate a phone. So false advertising again. Then I had to call customer service again to find out how to check voice mail from a land line. . . because they don't give basic information like that in their "information booklet." If possible, go with Net10. I haven't even used their service before, but it's got to be better than this!

Customer Rating: 3.8
by Storm Watkins -- December 15th 2007 -- Salt lake City, UT

It's had good coverage even on long trips out of state; no roaming charges on my digital plan and averages out to about $0.12 per minute. That's not cheap but I only use a few minutes per month so it's the cheapest plan I've found for my cell phone use. I also use it for long distance calls as it's cheaper than the taxes and fees that accumulate for my low level of long distance use. If you have problems, dealing with human customer service is bad. But the system is pretty easy to use so you shouldn't need customer service. You do have to enter long strings of numbers for adding minutes and such so type carefully and verify the number entered before proceeding to the next step. For a low use cell plan, this has been a good choice for us in performance for the cost.

Customer Rating: 3.3
by chris marston -- November 21st 2007 -- boston, MA

All was fine with this service, UNTIL I got west of the Mississippi River - coverage there isn't "spotty", it's almost non-existent, anywhere outside a large city. rn(And even Duluth apparently isn't quite large enough to get service). Their map of coverage is a bit of an exageration. However: here on the east coast, I've had now problems. For people that don't use their cell phone incessantly, it seems like a good deal

Customer Rating: 1
by Rebecca Weber -- November 21st 2007 -- Green Bay, WI

I would give them a minus 5 on service if I could. Stay far away from this company! Deceptive, lying, WORST customer service I have ever experienced. They sold me a year of service via a promotion, but now they won't let me buy minutes separately. A supervisor told me (it took more than a half hour to get connected after every 2 minutes a hispanic idiot kept endlessly repeating " may I put you on hold for 2 more minutes while I connect you to my supervisor") that it was my fault for buying the promotion, nobody forced me. All double-talk! Expect to speak to English-challenged Indian people overseas on tech questions and Hispanics on all other issues. I had no previous preconceptions but am now convinced that Hispanics have no clue on how to have good relationships with their customers. Nor do they care. So... Adios!

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